How Veterinary Leaders Can Rebuild Client Trust and Lead Change in Their Hospitals with Dr. Sarah Wooten
Veterinary care isn’t just medicine—it’s people, communication, and leadership. In this episode, Dr. Kate Elden sits down with veterinarian, communicator, and educator Dr. Sarah Wooten to talk about rebuilding client trust, ending negative client talk on our teams, and driving meaningful change at the hospital level. From translating your “wish list” into business language (hello, metrics vs. KPIs) to simple scripts that lower the temperature in tough appointments, Dr. Wooten offers a practical playbook for leaders who want healthier teams, happier clients, and better medicine.
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Mentioned in this podcast:
Dr. Sarah Wooten's website: https://www.drsarahwooten.com/
Vets Against Insanity: https://www.vetsagainstinsanity.com/
Mentioned in this episode:
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